Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Mail Folders only appear for a moment and then disappear.

I am using mail on a Mac running Catalina. One of my three IMAP email accounts will not let me create new mail folders or subfolders. I go through the usual process - New Mailbox, set location, type in name. the new folder appears for a moment in the appropriate place in the Mailboxes sidebar and disappears. I have checked all the settings I can find.


I can create folders and subfolders as per usual in the other two email accounts.


Apart from this, the problem account seems to be working fine.


Anyone got any ideas?


Graeme.

iMac 27″, OS X 10.11

Posted on Nov 24, 2021 1:04 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2021 3:14 AM

That would be correct if the mail Server was configured for POP.


But, as this is IMAP - the folder are actually on their Server and message received remain on the Server until the user Deletes the messages or folders.

Similar questions

5 replies

New Mail Folders only appear for a moment and then disappear.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.