Apple TV 4K Keeps Crashing

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Level 1

26 points

Apple TV 4K Keeps Crashing

I have a 64 GB Apple TV 4K for a few years and have never had an issue. I recently upgraded to a new 65” LG 4K TV and my Apple TV is constantly crashing. I’ve done all of the troubleshooting recommended by support, including a hard reset of the Apple TV, making sure that it was updated, and matching content.

Is it possibly related to Dolby Vision (which I did not have on my old TV) and/or my HDMI cable?

Please help!

Apple TV 4K

Posted on Nov 25, 2021 2:53 PM

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Answer 1

Urquhart1244

Level 10

146,370 points

Nov 26, 2021 2:48 AM in response to rappon

my Apple TV is constantly crashing.

Please describe in more detail what happens when it does what you call “crashing”.

Is it possibly related to Dolby Vision (which I did not have on my old TV) and/or my HDMI cable?

Dolby Vision requires different settings and possibly a higher standard for HDMI cables than your current cabling.

Verify that your HDMI cables are rated 18 Gbps (“Premium High Speed”) or better.

Try Reset VideoSettings.

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Apple TV 4K Keeps Crashing

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