I downloaded a large picture to my files folder but when I try to open it, the screen flashes a few times and then just the file name appears on screen. This started when updated to new iOS.
Any ideas?
iPhone XS Max, iOS 14
Not sure that this helps. I am able to open the file. But, it seems the jpeg 2000 format is giving my device pause too. Everything else is snappy unless I open that file in a browser or from files. It eventually opens but take a long time (longer than it should for a 32 MB image file). Are the other files with issue also jpeg 2000 (jp2) files?
Hi Browncr76,
Thanks for using Apple Support Communities. You've mentioned that you're unable to download a large file using iCloud Drive. Is this file saved to your photo album as well? What happens if you connect your device to another network? Are you able to download the file then? Can you download the photo again and attempt to open in iCloud Drive?
See: Access and manage your files in iCloud Drive
Kind regards.
Browncr76,
Thanks for confirming that for us. Do you have issues with any other files? If it's only occurring with this file, then it may strictly be related to this particular map file. Have you tried downloading rom a different browser?
Kind regards.
Browncr76,
Let's have you start up your Mac in safe mode and try downloading to see if the issue persists. Starting in safe mode will take a little longer than normal, because it verifies and repairs the directory, cleans caches, and loads only Apple-critical items. Are you able to download the files now?
How to use safe mode on your Mac
Take care.
Browncr76 ,
In this case we'd recommend that you connect with Apple at Get Support for additional assistance regarding this matter.
Have a great day.
It is not a picture that I took. It is a map file. I guess I used the wrong term, download and should have said “I cannot open file”. I have tried opening it on different networks. I even went to website to redownload and it does the same thing. I have tried .jpeg, tiff and other type but neither will reopen it.
So maybe I can clarify the problem that I’m having. There is a file that I’ve downloaded from the library of congress website. It is a (attachment 1) jpeg 2000 image, 32.4MB. Before the last update, I was able to open. Since the update, the screen flash and I get (attachment 2) a screen that has file name, image and size.
I saved it to my iCloud and also on my iPad and iPhone and I cannot get it to open on either device. Like I mentioned, I was able to open before the update and it is frustrating that I cannot open now.
It is not just this file. I have downloaded other files and the same thing happens. I have also deleted file and re-downloaded it and it does the same thing. Now if I down load A LOT smaller file it opens. So maybe I don’t have enough memory to open it? Not sure, but frustrating.
Corrie84,
I do not have a Mac. I have IPad and iPhone
Cannot open large picture file from icloud
