Problem when recording screen via QuickTimePlayer..

Question

Level 1

4 points

Problem when recording screen via QuickTimePlayer..

When recording the screen on my iMac via QuickTimePlayer, I get a cracked or very noisy recorded screen. I updated to Monetary OS a few weeks ago.

[Sample Error Image]

iMac 27″, macOS 12.0

Posted on Nov 25, 2021 11:58 PM

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Answer 1

Bryan_K1

Community Specialist

Nov 28, 2021 6:32 PM in response to ParkJongHwan

Hello!

Based on the details you've provided and the isolation that you've already done, you'll want to try reaching out to Apple Support directly. They'll be able to look in to this further with you and see what's going on here and what options are available.

You can reach out to them here: Get Support

Take care!

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Answer 2

Bryan_K1

Community Specialist

Nov 26, 2021 6:02 PM in response to ParkJongHwan

Hello ParkJongHwan,

It looks like you're having some trouble with QuickTime. We'd be happy to help!

Could you please confirm If the entire video looks like this or if you see it randomly?

Do you have any available app updates?

Do you use multiple displays or just a single display?

This info will help determine what may be happening.

Cheers!

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Answer 3

ParkJongHwan Author

Level 1

4 points

Nov 28, 2021 6:22 PM in response to Bryan_K1

Hello Bryan,

I confirmed that the entire video recorded after Nov 26, 2021 looks like this.(recorded videos before Nov 26, 2021 are normal.)

I don't have any available app updates.

I have QuickTime Player with 10.5(1110.4.21) version.

I use just a single display.

If you have any further questions, please let me know.

Thanks!

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Problem when recording screen via QuickTimePlayer..

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