Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing battery history in macOS preferences

Hello,


My MacBook probably had a system crash when it was in the asleep state. It wasn't connected to a charger. When I turned it on and checked the battery preferences I've noticed that there is a missing part of the battery history (Screenshoot attached below).


It's a little bit strange that between 6 and 10 there is no battery report. Is it a normal behavior?


I also made a check when the MacBook is turned off, but then the battery level is reported normally.


Thank you!

Posted on Nov 26, 2021 9:32 AM

Reply
Question marked as Best reply

Posted on Nov 26, 2021 10:08 AM

michals89 wrote:

My main concern was about the missing data in battery report. I agree that isn't a big deal,

but I was wondering about cause of it - if it's only a software issue caused by system crash, or something with the battery / hardware.



I think it is a good guess the system crash caused your missing battery info.


If you want to drill down on this battery hiatus you can Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

3 replies
Question marked as Best reply

Nov 26, 2021 10:08 AM in response to michals89

michals89 wrote:

My main concern was about the missing data in battery report. I agree that isn't a big deal,

but I was wondering about cause of it - if it's only a software issue caused by system crash, or something with the battery / hardware.



I think it is a good guess the system crash caused your missing battery info.


If you want to drill down on this battery hiatus you can Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Nov 26, 2021 9:51 AM in response to michals89

michals89 wrote:

Missing battery history in macOS preferences


My MacBook probably had a system crash when it was in the asleep state. It wasn't connected to a charger. When I turned it on and checked the battery preferences I've noticed that there is a missing part of the battery history (Screenshoot attached below).
https://discussions.apple.com/content/attachment/63fef82a-f713-4899-b472-38d29dddcf38

It's a little bit strange that between 6 and 10 there is no battery report. Is it a normal behavior?

I also made a check when the MacBook is turned off, but then the battery level is reported normally.

Thank you!



And how is this impacting your daily work flow...?


I would be more concerned about the "System Crash when it was in the asleep state" which you give no corroborating information or insight.


Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553





Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus




Nov 26, 2021 9:58 AM in response to leroydouglas

Hi,


Thank you for your reply. Currently it does not affect my workflow.


My mistake, that I didn't report the crash log. I've tried to check the system logs to see anything useful there, but with no result.


I don't have any third party software mentioned above.


My main concern was about the missing data in battery report. I agree that isn't a big deal, but I was wondering about cause of it - if it's only a software issue caused by system crash, or something with the battery / hardware.


Best regards



Missing battery history in macOS preferences

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.