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Activation Lock Support

i question about remove activation locked if i have my phone and forget email and password before enable to that in store but soon i go the store no more can help to remove it if i have prof of purchase

is that true ?

Posted on Nov 26, 2021 10:21 AM

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Question marked as Best reply

Posted on Nov 26, 2021 10:25 AM

Hello ~Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


*If you forget your Apple ID or password*

Your Apple ID is the account that you use to sign in to all Apple services. Usually, your Apple ID is your email address. If you forget it, we can help you find your Apple ID.

If you forget your password, learn how to reset your Apple ID password

If you can't find your Apple ID or reset your password, you'll lose access to your account and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.


~Katana-San~

4 replies
Question marked as Best reply

Nov 26, 2021 10:25 AM in response to fadimallah

Hello ~Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


*If you forget your Apple ID or password*

Your Apple ID is the account that you use to sign in to all Apple services. Usually, your Apple ID is your email address. If you forget it, we can help you find your Apple ID.

If you forget your password, learn how to reset your Apple ID password

If you can't find your Apple ID or reset your password, you'll lose access to your account and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.


~Katana-San~

Activation Lock Support

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