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I'm using Apple Mail app to manage Hotmail (outlook) email account. When I send emails through Mail App on Mac, I see 2 copies of sent email in Sent folders on both the Mail App and the Outlook website. Recipient receives only 1, however. If I send email using my iPhone (configured same way to manage Outlook email), only 1 email appears in Sent folders.
How do I stop Apple Mail app from creating 2 entries of sent emails for every 1 email?
thank you.
moltoparticolare wrote:
Even with CC box checked, I still get 2 copies in my Sent box of each email sent from my Mac. Provider is Microsoft (hotmail, now outlook).
So if I had to guess— your mail is automatically sending the CC anyway— even in the unchecked state.
did you log in " Hotmail (outlook) email account" via a browser —an verify there are no user preferences there to change, that are sending copies of sent...
For problem accounts the go to way to sort things out is to delete the account, then add it back.
Remove email accounts in Mail on Mac
https://support.apple.com/en-lamr/guide/mail/mlhl9eb9408c/15.0/mac/12.0
Add email accounts in Mail on Mac - Apple Support
https://support.apple.com/en-lamr/guide/mail/mail35803/mac
Note—
You can always contact Apple Support : Get Support in an effort to drill down on your issue if there is any viable alternative.
moltoparticolare wrote:
I'm using Apple Mail app to manage Hotmail (outlook) email account. When I send emails through Mail App on Mac, I see 2 copies of sent email in Sent folders on both the Mail App and the Outlook website. Recipient receives only 1, however. If I send email using my iPhone (configured same way to manage Outlook email), only 1 email appears in Sent folders.
How do I stop Apple Mail app from creating 2 entries of sent emails for every 1 email?
thank you.
Verify that CC yourself did not get check in Preferences...
Mail>Preferences>Composing
Mail User Guide for Mac - Apple Support
moltoparticolare wrote:
thanks but I already have the "automatically cc myself" box unchecked. Any other suggestions?
Yes , change it to CC and see if you now get 3 copies in your sent box—this may be telling as you try and isolate the problem.
You do not say who is your email provider— it may be logging in through a browser and checking preferences there...(?)
Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN—
all known to cause issues on the macOS
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Even in safe mode, I still get 2 copies in my Sent box of each email I send. Interestingly, one copy is much larger than other. For example, a simple "TEST" email results in 1 copy of 48 KB and 1 copy of 435 bytes. They're both the same when I open them.
thanks but I already have the "automatically cc myself" box unchecked. Any other suggestions?
Even with CC box checked, I still get 2 copies in my Sent box of each email sent from my Mac. Provider is Microsoft (hotmail, now outlook).
Mac saves 2 copies of sent mail
