My Magic Mouse suddenly stops scrolling

My Magic Mouse suddenly stops "scrolling"... the only fix is to plug it in for at least an hour then I can scroll again. Is there something wrong with my mouse?



[Re-Titled by Moderator]


iMac 21.5″, macOS 10.12

Posted on Nov 27, 2021 6:17 AM

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Posted on Dec 9, 2021 10:09 AM

I have been following this problem (although the Caps Lock problem is new to me (I will check it out), at this thread where many people have the same problem,


https://discussions.apple.com/thread/253308861?answerId=256449859022&page=6


Here is my latest post to that thread,


"I had mentioned this problem with my MacBook Air M1 and Magic Mouse Model A1657 here some time ago. Specifically, the trackpad functions of the mouse stop working, while moving the cursor and clicking are fine. 


I have been dealing with the problem by hovering over the bluetooth icon at the top of the screen, turning the Magic Mouse OFF, then back ON, then enabling it with the mouse from the trackpad. This seems to work every time and doesn’t take very long.


However, I now have a new development to report. Several months ago, I had a problem with the screen turning pink and then crashing. I ran the M1 diagnostics and got the following result, "There may be an issue with the trackpad. Reference Code: NDR005, NDR006." Later, I read that the anti-virus software ClamXAV might be causing the Pink Screen crash, so I disabled it. No more crashes. Later I re-installed it and after awhile got another Pink Screen crash. So now it's gone.


However, I still have the trackpad diagnostic error. I was concerned about this, so I took the MacBook Air to the Genius Bar. They ran the diagnostic and found nothing. They kept it overnight and ran a complete series of tests with no problems (by the way the Magic Mouse was home on my desk - I did not even think there was a relationship). 


Tonight I ran the diagnostic again and again got the trackpad error. For the first time thinking that there was a connection to the  Magic Mouse problems, I turned the Mouse off and ran the diagnostic again with results that said, "No issues found. Reference Codes:ADP000."


I have repeated the diagnostic test several times. Magic Mouse on and connected gives trackpad errors. Magic Mouse off gives no errors. 


Hopefully others are correct and Apple will fix this soon.

48 replies
Question marked as Top-ranking reply

Dec 9, 2021 10:09 AM in response to LearningLady

I have been following this problem (although the Caps Lock problem is new to me (I will check it out), at this thread where many people have the same problem,


https://discussions.apple.com/thread/253308861?answerId=256449859022&page=6


Here is my latest post to that thread,


"I had mentioned this problem with my MacBook Air M1 and Magic Mouse Model A1657 here some time ago. Specifically, the trackpad functions of the mouse stop working, while moving the cursor and clicking are fine. 


I have been dealing with the problem by hovering over the bluetooth icon at the top of the screen, turning the Magic Mouse OFF, then back ON, then enabling it with the mouse from the trackpad. This seems to work every time and doesn’t take very long.


However, I now have a new development to report. Several months ago, I had a problem with the screen turning pink and then crashing. I ran the M1 diagnostics and got the following result, "There may be an issue with the trackpad. Reference Code: NDR005, NDR006." Later, I read that the anti-virus software ClamXAV might be causing the Pink Screen crash, so I disabled it. No more crashes. Later I re-installed it and after awhile got another Pink Screen crash. So now it's gone.


However, I still have the trackpad diagnostic error. I was concerned about this, so I took the MacBook Air to the Genius Bar. They ran the diagnostic and found nothing. They kept it overnight and ran a complete series of tests with no problems (by the way the Magic Mouse was home on my desk - I did not even think there was a relationship). 


Tonight I ran the diagnostic again and again got the trackpad error. For the first time thinking that there was a connection to the  Magic Mouse problems, I turned the Mouse off and ran the diagnostic again with results that said, "No issues found. Reference Codes:ADP000."


I have repeated the diagnostic test several times. Magic Mouse on and connected gives trackpad errors. Magic Mouse off gives no errors. 


Hopefully others are correct and Apple will fix this soon.

Nov 29, 2021 12:03 PM in response to Owl-53

I have a similar issue that appeared to start after the most recent major upgrade (macOS Monterey 12.0.1). There is no issue with the power. My mouse works fine moving the cursor or clicking, but the scrolling function just stops. I need to turn off the mouse and turn it back on for the scrolling functionality to work again.

Dec 9, 2021 10:05 AM in response to Owl-53

My problem is the same as everyone else. Since installing Monterey, my magic mouse has stopped scrolling. To make it scroll, it has to be disconnected from Bluetooth and then reconnected or shut off, then turned back on. It appears the common denominator is Monterey programming. I sent a message to Support and the next day it began working but it has stopped once again. There was no problem prior the new IOS.


Apple folks, you're better than this. Fix the program!!!

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My Magic Mouse suddenly stops scrolling

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