My Magic Mouse suddenly stops scrolling

My Magic Mouse suddenly stops "scrolling"... the only fix is to plug it in for at least an hour then I can scroll again. Is there something wrong with my mouse?

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iMac 21.5″, macOS 10.12

Posted on Nov 27, 2021 6:17 AM

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jdbartram

Level 1

68 points

Posted on Dec 9, 2021 10:09 AM

I have been following this problem (although the Caps Lock problem is new to me (I will check it out), at this thread where many people have the same problem,

https://discussions.apple.com/thread/253308861?answerId=256449859022&page=6

Here is my latest post to that thread,

"I had mentioned this problem with my MacBook Air M1 and Magic Mouse Model A1657 here some time ago. Specifically, the trackpad functions of the mouse stop working, while moving the cursor and clicking are fine.

I have been dealing with the problem by hovering over the bluetooth icon at the top of the screen, turning the Magic Mouse OFF, then back ON, then enabling it with the mouse from the trackpad. This seems to work every time and doesn’t take very long.

However, I now have a new development to report. Several months ago, I had a problem with the screen turning pink and then crashing. I ran the M1 diagnostics and got the following result, "There may be an issue with the trackpad. Reference Code: NDR005, NDR006." Later, I read that the anti-virus software ClamXAV might be causing the Pink Screen crash, so I disabled it. No more crashes. Later I re-installed it and after awhile got another Pink Screen crash. So now it's gone.

However, I still have the trackpad diagnostic error. I was concerned about this, so I took the MacBook Air to the Genius Bar. They ran the diagnostic and found nothing. They kept it overnight and ran a complete series of tests with no problems (by the way the Magic Mouse was home on my desk - I did not even think there was a relationship).

Tonight I ran the diagnostic again and again got the trackpad error. For the first time thinking that there was a connection to the Magic Mouse problems, I turned the Mouse off and ran the diagnostic again with results that said, "No issues found. Reference Codes:ADP000."

I have repeated the diagnostic test several times. Magic Mouse on and connected gives trackpad errors. Magic Mouse off gives no errors.

Hopefully others are correct and Apple will fix this soon.

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48 replies

VahanM

Level 1

8 points

Dec 12, 2021 6:16 PM in response to TerrapinGreen

I'm having the same issue. Every time my MacBook Pro goes to Sleep mode then the mouse won't scroll until I eater restart the laptop or turn off/on and reconnect the Magic Mouse 2. Annoying. That's just Monterey update issue. What Apple Support did so far, they asked to reinstall the OS, check is teh issue persists for all users and in safe mode. at last they asked to go to nearest shop. Absolutely ridiculous.

Dec 18, 2021 1:04 PM in response to Phil_Va

I upgraded to macOS Monterey 12.1 and the problem I had with losing scroll and gesture functions with my Magic Mouse has disappeared (so far). However, if I run diagnostics with the mouse connected I still get an error message, "There may be an issue with the trackpad. Reference Code: NDR005, NDR006." There is no error if I turn the mouse off before running diagnostics. I had thought the error message was related to the loss of mouse functions, but apparently not...

Incidentally, like others I had trouble updating to 12.1 with my M1 MacBook Air. When I checked for an update, it told me I was up to date with 12.0.1. I had to boot into Recovery mode and reinstall the OS in order to get 12.1.

Phil_Va

Level 1

12 points

Dec 14, 2021 4:55 PM in response to Photos_Sidebar_on_Ipadmini

Please see my response posted on December 12, 2021 above. After cleaning my mouse it's been working for 4 days now.

Phil_Va

Level 1

12 points

Dec 17, 2021 6:01 PM in response to Steve Miggy

Please see my response posted on December 12, 2021 above. After cleaning my mouse it's been working for over a week now.

Phil_Va

Jan 18, 2022 1:48 PM in response to stevefromorpington

I upgraded to 12.1 and so far it back to working normal. Thank you.

Jan 9, 2022 12:28 PM in response to Windancer1980

Apple please fix this problem!!! Its an issue with both iMac and MacBook Air. I have to shutdown, plug the keyboard in, unplug the keyboard, turn it off, turn it on, then the mouse works... for a few days and then I'm back with the mouse not working. NEVER a problem until upgrade. Not feeling happy.

dhjaffe

Level 1

25 points

Feb 12, 2022 7:13 AM in response to TerrapinGreen

I have a brand new Magic Mouse. It arrived yesterday from Apple. It is 86% charged. It will suddenly stop scrolling and the right & left click features stop working. My fix is to turn it off & then back on. I am running the latest MacOS 12.2.1. But here's the thing - I had previously been using a Magic Mouse that I bought at least a year or 2 ago. That one works fine. It does not have this issue. Could this be a problem just with the later versions of the Magic Mouse? Should I return my new one to Apple?

Feb 19, 2022 7:55 AM in response to TerrapinGreen

My problems with the Magic Mouse started after installing Monterey 12.2.1. My Magic Mouse won't track. I've done all the usual steps - checked for dust, removed, reset, charged it up, safe mode, etc. It still doesn't work.

Other Bluetooth mice work. My trackpad works.

Dec 9, 2021 2:06 PM in response to jdbartram

Me too on the magic mouse it started for me when i updated to Monterey. Works for a time if I power off and back on

Jan 3, 2022 2:17 AM in response to Windancer1980

Yes I agree, checked this morning and it looks like Monterey 12.1 has fixed the scrolling problem and the Drag and Drop problem on the trackpad....

BDAqua

Level 10

250,253 points

Feb 12, 2022 8:53 AM in response to dhjaffe

I'd certainly contact Apple about it.

JGSter21

Level 1

12 points

Dec 8, 2021 7:52 AM in response to Robbodoc48

I have the same problem which began with update to Monterey 12.0.1. I am using iMac (Retina 5K, 27-inch, 2017). The Magic Mouse and Magic Keyboard are fully charged; battery charge does not effect behavior. This is ridiculously annoying for me when I am using it and it brings my wife (not troubleshooting savvy) to a grinding halt. My time is valuable and this needs to be resolved.

NOTE: I have also noticed on the Keyboard that the "Caps Lock" key light does not turn on when this problem starts. "Caps Lock" will still toggle on the screen when I press the key but the light doesn't turn on. IS ANYONE ELSE SEEING THIS BEHAVIOR?

maz82

Level 1

8 points

Dec 8, 2021 4:52 PM in response to bladesbybev

I have the same problem with my Magic Mouse. Someone suggested to delete the bluetooth connection and re-connect. That fix the problem temporarly but the same problem came back again. I am tired of deleting it and re-connecting it.

Apple: get it together and fix this problem.

glenn630

Level 1

0 points

Dec 11, 2021 7:51 AM in response to JGSter21

Im having the same issues. Mouse will not scroll up and down and right to left(spreadsheets). Its fully charged. The Caps lock light is also not working on my keyboard. It too is fully charged. Apple needs to fix the problem.

Jan 2, 2022 4:53 AM in response to TerrapinGreen

I have an M1 13" .... I have got this same problem... Diags show NDR005 & NDR006. With the MM2 disconnected I get just NDR006.

I have also noticed that the Trackpad does not work when trying to Drag and Drop but the MM2 does D&D. Problem is that if I then try to use my Mac mobile, where I don't take the MM2 with me, I can't Drag & Drop at all...

Updated to Monterey 12.1 .... No change, still get the same errors in diags.

I am going to put in a call to support later and will update with any further info.

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My Magic Mouse suddenly stops scrolling