Apple Event: May 7th at 7 am PT
I am trying to update the software of my Macbook Pro OS X 10.9.5 Macintosh that I purchased in 2013. The Monterey is not compatible but the Big Sur is. When I download it, it will not complete downloading. When I go to apple support and place in my serial number that I obtained from About this Mac, as well as from the bottom of my Macbook, it tells me the serial number is for a different product. I don't understand.
10.9 to Big Sur is too big a leap to do all at once.
use this link to obtain 10.11 El Capitan and install 10.11 FIRST. it contains an Improved mechanism that makes getting later versions easier.
as leroydouglas said, this is the place to get it:
How to get old versions of macOS - Apple Support
.
10.9 to Big Sur is too big a leap to do all at once.
use this link to obtain 10.11 El Capitan and install 10.11 FIRST. it contains an Improved mechanism that makes getting later versions easier.
as leroydouglas said, this is the place to get it:
How to get old versions of macOS - Apple Support
.
dnguyen593 wrote:
I am trying to update the software of my Macbook Pro OS X 10.9.5 Macintosh that I purchased in 2013. The Monterey is not compatible but the Big Sur is. When I download it, it will not complete downloading. When I go to apple support and place in my serial number that I obtained from About this Mac, as well as from the bottom of my Macbook, it tells me the serial number is for a different product. I don't understand.
verify you are using the Safari browser to download/initiate the macOS links.
The older macOS installer backups on this server:
https://support.apple.com/en-us/HT211683
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if you have an issue—Update your proof of purchase
Contact Apple Support to update your Apple device information.
When I try to contact Apple support, it asks for my serial number which it is not accepting
It worked! Thank you so much!
Software update OS X 10.9.5 Macintosh
