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Just Dance Now Apple Remote issue

Why does the Apple Siri TV remote for the 4K Apple TV not work with Just Dance Now app I had to unpair and repair the older version of the remote black version to get it to log points in the game now I can’t use the new Siri tv remote why can’t we have several remotes paired at once? Or resolve this issue

Posted on Nov 27, 2021 11:37 AM

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1 reply

Nov 28, 2021 10:10 AM in response to Prairysurf

Hello Prairysurf,


We see you have some questions regarding the Just Dance Now game on your Apple TV. We can help get that headed in the right direction.


Are you currently able to use the Siri Remote to control the Apple TV without problems, outside of the game? If so, that helps to confirm whether the remote itself is working well or not.


For questions specific to the game, it would be best to reach out to the developer of the game. We were able to help locate their support page here: Just Dance Now Apple TV Support | Official Ubisoft Help


Some general steps to try for technical issues that can come up would included restarting the Apple TV itself: How to turn off or restart your Apple TV

You can also try uninstalling/reinstalling the game: Customize the Apple TV Home Screen


If nothing here helps, you can find a 'Contact us' button to help reach out to the developers of the game for further help in the first link above.


Cheers.

Just Dance Now Apple Remote issue

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