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jdowdy2010 Author

Level 1

4 points

sync

unable to get phone to sync to itunes to back it up due to it being disabled. is there a way around this?

iPhone 7 Plus

Posted on Nov 27, 2021 7:52 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Nov 27, 2021 8:28 PM

If your iPhone is in a Disabled state, then you cannot create a backup. At this point, your only option is to ➔ reset the passcode with the use of a computer. This process resets the passcode, however it also erases everything and returns the iPhone to factory settings. Once it is restored to factory settings, then you can ➔ restore the iPhone from a backup file that you may have created before the iPhone was disabled.

Axel F.

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sync

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