Stuck in Apple ID verification process
Hello everyone
Problem
My cousin is stuck in someone else's account (account needs to be verified). Her phone is essentially useless now. She told me that she bought it from someone else, because she needed it for a game. Of course this is shady. The guy's profile picture has a text that says "Now what to do next?".
Attempts to solve the problem
- I tried following the normal instructions on how to verify your account. Only to discover that the recovery email is another one that can't traced.
- Tried telling her to contact the account seller, but she doesn't know how to contact him. I suspect he's just gone.
- Tried changing settings, but can't because account is locked.
At this point I did not bother to do a reset via the settings. What makes this more complicated is that she doesn't have easy access to a computer since she lives in rural Thailand, and I live in the Netherlands.
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So, should I just tell her to go to a repair shop? Or is there another option?
[Edited by Moderator]
