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Airpod Pro sound quality issue ONLY on my Macbook

The issue: I bought a pair of Airpod Pro's back in Aug. 2020 and have had zero issues, and up until this month (Oct. 2021) I have been experiencing issues with them. The sound quality issue isn't on my end, but rather, the other end. Everything sounds fine to me, all of the different functions work without any problems (transparency + noise canceling) but I am being told that on the other my voice sounds like a machine and it will sometimes sound like I am satan himself (lol).


What I've done:

  • Disconnect the headphones from all devices and reconnect - Problem not solved.
  • Tested the headphones on different conferencing tools (Hangouts, Around, Slack) - Problem not solved.
  • Tested the headphones on different devices (iPhone, Mac, iPad) - Problem not solved
  • Called and worked with Apple to get a replacement pair
  • Resynced the headphones to my devices (Macbook Pro, iPhone, multiple iPads) and tested again to see if the issue persisted - Problem not solved.


I haven't been able to test the new headphones on multiple conferencing tools yet, but what I've been able to isolate it down to is an issue with the Macbook. The test I was able to run was the Airpods still had an issue on the mac with Google Hangouts and Slack. I then connected the headphones to an iPad and joined a Slack room and I sounded fine.


I have a 16-inch MacBook Pro from 2019 (with memory and graphics card upgrades).


What say you, Apple!

MacBook Pro with Touch Bar

Posted on Nov 29, 2021 8:25 AM

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4 replies

Jan 11, 2022 8:55 AM in response to Jeff_W.

Following up on this because the issue is still happening.


Just to be clear, it's not the sound quality that I am experiencing, but rather, the people on the other end. I've tested this on the following devices and programs:


Macbook:

Google Meet - Has audio issues

Around - Has audio issues

Zoom - Has audio issues

Slack - Has audio issues


iPhone:

Facetime - No issues

Zoom - No issues


I suspect it's something with my computer but I don't know where to begin since it's with every program I try to use.


I have some Bose 35's that have no issues on any of the programs or devices listed above.

Airpod Pro sound quality issue ONLY on my Macbook

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