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Notes

I got the new iphone 13 pro max, it is asking me a password for my locked notes but I never made a password when I got my phone. It has a hint and everything so I don't know how to fix it.

iPhone 13 Pro Max, iOS 15

Posted on Nov 29, 2021 10:36 AM

Reply
1 reply

Nov 30, 2021 9:36 AM in response to allisongarner06

Hi allisongarner06,


Thanks for coming to Apple Support Communities for help with locked notes on your new iPhone.


It sounds like they were restored from iCloud. On your older device, you were probably using Face ID to unlock the notes.


Please see: How to lock notes on your iPhone, iPad, and iPod touch


"You can create a password on your device in Settings or in the Notes app. After you lock a note, it's automatically protected with your password on all your devices. If you use Face ID or Touch ID to unlock notes on your other devices, you must enter your password, then enable Face ID or Touch ID on the device you're using."


Also see this section:


"If you forgot your notes password


To unlock a note, you need to enter the password that it's locked with. If you forgot the password, Apple can't help you regain access to your locked notes. You can create a new password, but this won’t give you access to your old notes. A new password will let you password protect any notes that you create going forward with the new password.


If you have multiple passwords, you won't be able to tell which password you should use when you look at your Notes list. When you open a note locked by your old password but you enter your current password, you'll see an alert that you entered the wrong password with a hint for your old password. If you enter the correct old password, you get the option to update that note's password to your current one.


Here's how to reset your Notes password:


  1. Go to Settings > Notes, then tap Password.
  2. Select the Notes account that you want to change, then tap Reset Password.
  3. Enter your Apple ID password, then tap OK.
  4. Tap Reset Password again.
  5. Enter your new password and password hint. Tap Done."


Have a fantastic day!


Notes

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