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Level 1

4 points

I lost my trade-in kit, what should I do?

My name is Yuening Zheng. I bought a new iPhone and what to trade-in. However, I could not find my trade-in kit parcel.

iPhone SE, iOS 15

Posted on Nov 29, 2021 2:24 PM

Best reply

Level 10

103,732 points

Posted on Nov 30, 2021 4:58 AM

Hello,

The trade-in box is sent separately and can take a little while:

To check the status, enter your order number in this link:

Good luck.

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