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Level 1

4 points

Haven’t get my trade-in kit

Dear Apple,

I recently bought an iPhone online and it says it will ship a trade-in kit to my address. Until today I still haven’t received it, may I check if the trade-in kit is still on the way or it’s lost already ?

if it’s lost, I would like to receive it again.

thank you

iPhone XS, iOS 15

Posted on Jan 6, 2022 9:39 PM

Best reply

celliott147

Level 6

11,979 points

Posted on Jan 7, 2022 7:20 AM

You'll need to reach out to Apple Support directly. You can do this by calling 1-800-MY-APPLE (1-800-692-7753) or using the Apple Support app.

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Haven’t get my trade-in kit

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