New AirPods Pro won’t pair or connect

According to your tag, you have iOS 11 installed on your iPhone 6. The AirPod Pro requires at least iOS 13 which in turn requires at least an iPhone 6s or better. So, the AirPod Pros are not defective, you need to upgrade your iPhone model or return the AirPod Pro or exchange them for AirPods.

Doug7592 Said:

"Yes, I know how to troubleshoot and find Apple Support on the web. Most of these are irrelevant as they are brand new and (as I said) won’t even show up as a device on my phone, and will not reset. And hopefully brand new AirPods Pro don’t come with ear wax on them."

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Returning them:

It's troubleshooting recommendations, on my part. Don't want to try what I've provided, then don't. So, if you are so concerned, then just return them.

Doug7592 Said:

"New AirPods Pro won’t pair or connect: Brand new out of the box AirPods Pro will not pair or connect with my iPhone.: [...]These have never been used and were purchased from Apple. Did I get a bad/ defective pair?"

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Troubleshooting AirPods Connectivity:

Before deeming them bad/defective, try the following. If if no success, then perform a return. What to try...

A Few Thoughts to Try:

A. Visit Apple Support links:

•  If your AirPods Won't Connect – Apple Support

• If your Left or Right AirPod isn't Working - Apple Support

• Connect and Use your AirPods and AirPods Pro – Apple Support

B. Verify the Balance:

1. Go to: Settings
2. Tap: General
3. Tap: Accessibility
4. Scroll Down: to Hearing
5. Adjust: the audio volume balance

C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support