Keep getting locked out of account

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Level 1

5 points

Keep getting locked out of account

I know it is because I am not using two-factor authentication. I REFUSE to use the two-factor authentication, and I loathe that the developers are strong arming us into succumbing to it. We, the customers/users, are supposed to have a choice in this – our choice to not use two-factor authentication is not being respected. I don't want to enter my password on all three Apple devices tens of times within the same month because you keep locking me out unjustly. Bring this to the developers' attention, or you're losing us as customers.

MacBook Pro 13″, macOS 10.14

Posted on Nov 30, 2021 6:32 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,663 points

Nov 30, 2021 9:58 AM in response to ___no___

Please click on this link and read "What to do after [or before] you change your Apple ID [email address] or password" ➔ https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID. You may also wish to turn off "Find My" before changing information and turn it on again afterward.

So if you changed a password and are using a service that is still sending the old password to Apple, Apple's servers may think you are a hacker testing passwords and lock the account in defense.

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Answer 2

___no___ Author

Level 1

5 points

Nov 30, 2021 9:48 AM in response to Limnos

Yes, this *is* an old account, which is why I said I am supposed to have a choice. I don’t need to change my ID or email address or password, so that is not helpful. Ok, so now hear my experience – every so often, I get signed out like you, but always upon re-signing in, I am told my account has been locked. You can search this forum and find that this is a common problem amongst older Apple users who don’t want to use two-factor.

This isn’t something I can fix or resolve or read up on my own. This has happened for maybe about a year or so already, and at this point it is absolutely an intended systemic strong arm. I was given a choice, but I am now being digitally penalized for the choice I made. All I am asking is to not harass me at midnight every day (notification about upgrading to two-factor), and to not lock me out of my account every few weeks. These two requests are NOT hard to implement at all.

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Answer 3

Limnos

Level 10

418,663 points

Nov 30, 2021 9:01 AM in response to ___no___

Unless you have an old account where you had an option to not use two-factor then you did have a choice. It was to set up an account under Apple's terms and conditions which now require 2FA on all new accounts, or to not set up an account at all. I don't work for Apple so I can be a bit more frank telling you. :-)

Getting locked out of a device only happens - as far as I can tell - if you enter the wrong passcode. I know with my 5 mobile devices that if I don't use them at all for about a month I may have to re-activate them. On the one I use every day or so I don't have to enter my password unless I am downloading a new app.

Maybe this? -->

Please click on this link and read "What to do after [or before] you change your Apple ID [email address] or password" ➔ https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID. You may also wish to turn off "Find My" before changing information and turn it on again afterward.

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Answer 4

Limnos

Level 10

418,663 points

Nov 30, 2021 9:56 AM in response to ___no___

Two-factor authentication is enabled by default on new Apple IDs and cannot be turned off.

If you have an old account (several years old) and recently activated Two Factor Authentication note this section of an Apple support article:

"Two-factor authentication for Apple ID" - https://support.apple.com/HT204915

-->

"Can I turn off two-factor authentication after I’ve turned it on?

... If you recently updated your account, you can unenroll within two weeks of enrollment. Just open your enrollment confirmation email and click the link to return to your previous security settings ..."

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Answer 5

___no___ Author

Level 1

5 points

Nov 30, 2021 7:23 PM in response to Limnos

Actually reducing the problem to "you iTunes Store session has expired" is beneficial. This thread https://discussions.apple.com/thread/8325588, although quite old, details a reproducible problem and solution to that, so iTunes itself was the "service that is still sending the old password to Apple". The fix is signing out manually to update iTunes' cache – so actually signing out and in again on all devices was helpful. The reduction of this problem and its resolution, are both ridiculous and relieving.

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Answer 6

___no___ Author

Level 1

5 points

Nov 30, 2021 6:51 PM in response to Limnos

Are you reading anything I wrote? Your responses sound very copy pasted. I already mentioned I am using an old Apple ID, and am not using two-factor i.e. no, I have not recently activated Two Factor Authentication.

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Answer 7

___no___ Author

Level 1

5 points

Nov 30, 2021 7:12 PM in response to Limnos

No, I did not change a password recently, and don’t save my password, so there should be no service sending some old, saved password to Apple. I don’t think this is the problem but have signed out and in again on all devices. I do not have a problem signing in this time, so the problem only happens when “your iTunes Store session has expired”

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Keep getting locked out of account

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