My Mac will not start. It’s brand new. No damage. Can’t turn on so don’t know serial number

Cvolley0202 wrote:

MacBook will not turn on

Have you plugged it in and charged it?

Serial number besides the bottom case...

—is on the paper work when you bought it, or email

—it is on the original box

note: Apple does not use Letter O in their Serial Numbers, if in doubt

Call Customer Support (800) MY–APPLE (800–692–7753)

If you bought this Mac directly from Apple, you have 14 days from the purchase date to either return it for either a refund or a replacement.

serial number is generally silkscreened on the bottom of the case is gray ink. You may need a bright light to read it.