Fix to screen doesn’t off whaen i do call

You will have to fix it. First, the screen only turns off if you hold the phone against your face. If this isn’t working, the most likely cause is a case or screen protector that is blocking the proximity sensor in the notch at the top of the phone. If you remove the case and the screen protector and still have the problem your phone has a hardware problem. Use the Get Support link at the top of this page to discuss repair options.