Please assist...my phone battery is draining quickly, the touchscreen does not always work and there is an orange dot on upper right of screen...


Please assist...my phone battery is draining quickly, the touchscreen does not always work and there is an orange dot on upper right of screen...

Posted on Nov 30, 2021 5:36 PM

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Posted on Nov 30, 2021 6:05 PM

The orange dot means the microphone is on (unless it is part of your wallpaper image) and it should be on if you are on a phone call. But it sounds like your phone has other problems.


For the touch screen, if it is only a problem when the phone is plugged in you need a new cable. If it happens at other times you need a new screen.


For the battery go to Settings/Battery/Battery Health and see what it says about the condition of the battery. If the maximum capacity is below 80% you need a new battery.


If the battery is draining quickly only when you are on a phone call that might be normal if the cellular signal is 1 or 2 bars, because low cellular signal strength means that the phone must use much more energy to maintain a connection.

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Question marked as Top-ranking reply

Nov 30, 2021 6:05 PM in response to SOLshine00

The orange dot means the microphone is on (unless it is part of your wallpaper image) and it should be on if you are on a phone call. But it sounds like your phone has other problems.


For the touch screen, if it is only a problem when the phone is plugged in you need a new cable. If it happens at other times you need a new screen.


For the battery go to Settings/Battery/Battery Health and see what it says about the condition of the battery. If the maximum capacity is below 80% you need a new battery.


If the battery is draining quickly only when you are on a phone call that might be normal if the cellular signal is 1 or 2 bars, because low cellular signal strength means that the phone must use much more energy to maintain a connection.

Dec 1, 2021 7:03 AM in response to SOLshine00

SOLshine00 wrote:

Hi and thank you!
Dot was on without phone being in use. It has since disappeared however comes and goes. Is there a way to check which App may be using it?
Battery is 89% and drains sporadically not necessarily when phone is in use.

When the dot is on or right after it goes out open the Control Center and the name of the app that was using the microphone will appear at the top of the page. Note that when Siri is active it also uses the microphone.


There is never a time when the phone is not in use. Even if you aren’t actively using it there are processes running on it, including just periodically staying connected to the cellular network. Go to Settings/Battery and you can see which apps are using the most energy.


89% is still in the acceptable range, but it means that your battery will have slightly (~10%) less capacity than when it was new. If there is no message in the Battery Health screen saying battery is degraded you can continue using it, just charging it slightly more often. If it reaches 80% the battery should be replaced.


The absolute best way to slow the decline of battery capacity long term is to enable Optimized Battery Charging (Settings/Battery/Battery Health) and charge the device overnight, every night. The battery will fast charge to 80%, then pause. During the nighttime pause the phone will use mains power instead of battery power, allowing the battery to “rest”, and thus reducing the need to charge the battery quite as often. The phone will resume charging to reach 100% when you are ready to use your phone; it will “learn” your usage pattern. If you enable iCloud Backup (Settings/[your name]/iCloud - iCloud Backup) the phone will back up overnight also, assuring that you can never lose more than the current day’s updates.

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Please assist...my phone battery is draining quickly, the touchscreen does not always work and there is an orange dot on upper right of screen...

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