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Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
My Apple Pencil generation 1 is not working. It is in warranty now. There is no damage to the pencil. Can I get the pencil replaced?
Their typical return policy is within two weeks starting from the date of purchase or date delivered to address, whichever is longer and no questions asked.
For the full return policy > https://www.apple.com/shop/help/returns_refund
StanleyG. wrote:
Their typical return policy is within two weeks starting from the date of purchase or date delivered to address, whichever is longer and no questions asked.
For the full return policy > https://www.apple.com/shop/help/returns_refund
That's the return policy.
Apple usually offers a one year warranty for hardware, and a pencil will probably be a warranty replacement if it's not working.
This assuming the cause was determined to be a manufacturing problem, and not (for instance) device physical damage.
Contact Apple, and ask them. Use the Get Support link in the upper right of this webpage.
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