AppleCare Protection in Thailand

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Level 1

4 points

AppleCare Protection in Thailand

I'm writing to ask about AppleCare Protection Plan in Thailand.

Since I have bought my Macbook Air (model 2018) in 2018. There was no AppleCare+ at that time, only AppleCare was available and I have already bought the plan (around 8,900 THB). They said it covered the accident too. I have been using my Macbook very well till now. There are some scratches and I need to claim it. iCare in Thailand said my protection plan is just AppleCare not AppleCare+ and I could not claim anything. So, I'm writing to get clear of this issue. I paid the AppleCare Protection Plan that time is more expensive than AppleCare+ today.

May

Thailand

MacBook Air 13″, macOS 12.0

Posted on Nov 30, 2021 10:23 PM

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Answer 1

babowa

Level 9

78,626 points

Nov 30, 2021 10:41 PM in response to maydolly

The original Applecare does not include accidental damage. And, it depends on your country whether that one or the new Applecare + is available. So far, the Applecare + is only available in certain countries - you can see them in this document:

https://support.apple.com/en-us/HT210580

Also look at this:

https://9to5mac.com/2021/09/18/applecare-expands-to-more-countries-now-in-france-italy-and-spain/

The price you paid is irrelevant in this case: you purchased the plain Applecare and that does not include accidental damage - sorry. Applecare plus is not available in Thailand.

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Answer 2

Nov 30, 2021 10:37 PM in response to maydolly

That was an excellent question, maydolly.

All previous Apple purchases cannot be changed. That is in the past.

The good news is that (as a customer, just like you), you will have that option when you add the new AppleCare+ plan to a new purchase moving forward. 

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AppleCare Protection in Thailand

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