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I purchased a game and the money was removed from my payment method and now the game is not functioning properly or giving me my paid credits

Purchased credits on a apple game using debit card money taken out but no credits and game is malfunctioning

iPhone 12 Pro Max, iOS 15

Posted on Dec 1, 2021 5:08 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2021 6:45 AM

Several things to try:


Have you restarted your device? That sometimes clears up odd issues.


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, click here --> https://support.apple.com/HT201398


Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272


How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases


If you can't resolve the issue:


To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084


1 reply
Question marked as Top-ranking reply

Dec 1, 2021 6:45 AM in response to Neederofadvice

Several things to try:


Have you restarted your device? That sometimes clears up odd issues.


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, click here --> https://support.apple.com/HT201398


Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272


How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases


If you can't resolve the issue:


To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084


I purchased a game and the money was removed from my payment method and now the game is not functioning properly or giving me my paid credits

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