Apple ID problem on my Mac

Hi! My Mac can’t operate because of the problem about Apple ID login! It block all the operations except the Apple ID preference. But I input the password and keep saying have the problem to connect the server. What I could do?

Posted on Dec 1, 2021 7:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2021 8:22 AM

A server connection issue may be network related. Can your computer connect to the Internet?


Connect to the internet with your Mac - Apple Support


'If you can't connect or sign in to iCloud', click here --> https://support.apple.com/HT203512


For official Apple Support click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


VPN prevented sign-in --> https://discussions.apple.com/thread/253164691


6 replies
Question marked as Top-ranking reply

Dec 1, 2021 8:22 AM in response to Kent thirtys

A server connection issue may be network related. Can your computer connect to the Internet?


Connect to the internet with your Mac - Apple Support


'If you can't connect or sign in to iCloud', click here --> https://support.apple.com/HT203512


For official Apple Support click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


VPN prevented sign-in --> https://discussions.apple.com/thread/253164691


Dec 2, 2021 5:13 PM in response to Kent thirtys

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



Dec 2, 2021 5:35 PM in response to Kent thirtys

If you live near an Apple Store, make a Genius Bar appointment to have the device/computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US. Take the original purchase receipt with you. Hardware Repair - Keeping Confidential Data Safe.  -


Genius Bar Reservation  -  US.    


Authorized Service Provider.  -

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID problem on my Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.