Can No Longer Sync Wirelessly

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Level 1

4 points

Can No Longer Sync Wirelessly

I used to be able to sync my iPhone with iTunes on my PC wirelessly. I loved it, and usually did it a couple of times a day since I was trying to keep some playlists up to date.

It stopped working in September. My phone and computer still sync when I plug my phone into my computer, but the instant I unplug my phone, the icon disappears from iTunes.

Any and all help would be appreciated. I've tried the usual (turning things off), and the "Sync my phone wirelessly" is still checked in iTunes when my phone is plugged in. I even tried uninstalling and reinstalling iTunes on my computer.

I've noticed that iTunes takes several minutes to open when I click on it in the morning. None of my other programs do. This hasn't changed after I reinstalled the program. I'm wondering if there is some setting on my computer that is messing with iTunes. Or, if there is a setting I am missing on my phone that is preventing the wireless syncing.

Thanks for your help.

Posted on Dec 1, 2021 2:50 PM

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Answer 1

Best reply

Erica_S1

Community Specialist

Dec 2, 2021 1:08 PM in response to carstairs38

Hi there carstairs38,

We understand you're experiencing an issue with syncing your iPhone over Wi-Fi with your PC.

Get started here: Use iTunes to sync your iPhone, iPad, or iPod with your computer

Also, when you uninstalled iTunes, did you also remove its related components? Learn more here: Remove and reinstall iTunes and related software components for Windows 7 and later

Regards.

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Answer 2

carstairs38 Author

Level 1

4 points

Dec 2, 2021 11:23 PM in response to Erica_S1

I followed the steps on the remove and reinstall iTunes link. However, I had none of the other programs on my computer, so it was just iTunes I could uninstall. I did that. And then I restarted my computer (the step I hadn't done before). That has fixed my problem for syncing wireless.

HOWEVER....

Now, all my playlists are gone. I've even deleted my entire iTunes library and tried to restore it from a backup I made tonight before I started the process. All my playlists are still gone, and my play count/history on my songs is gone as well.

Any way to get them back? I thought I did what I always do when I move my library over to a new computer. With the last couple of moves, that history and the playlists have come with me, but this time it didn't happen.

HELP!!!!

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Answer 3

carstairs38 Author

Level 1

4 points

Dec 2, 2021 11:35 PM in response to Erica_S1

And it looks like not all of the music I had in my library (and still have on my phone) made it back into iTunes after I did this. It's not current music either, but random things that aren't here.

Plus, when I go to sync my phone, it isn't backing it up to iTunes like it used to. It's just syncing it.

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Answer 4

carstairs38 Author

Level 1

4 points

Dec 3, 2021 12:23 AM in response to Erica_S1

Hi, it's me again. I tried one more time, and I got my library to upload correctly this time. So you can ignore all my panicked replies.

Thank you for your message. It appears my issue is resolved.

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Answer 5

carstairs38 Author

Level 1

4 points

Dec 2, 2021 11:25 PM in response to carstairs38

I should mention that all my album artwork is gone as well. And syncing with my phone isn't restoring any of this (not that I had all my playlists on my phone to begin with).

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Answer 6

Erica_S1

Community Specialist

Dec 6, 2021 7:12 AM in response to carstairs38

carstairs38,

We're glad to hear the issue appears to be resolved with your music library and syncing.

Feel free to post again if you have any questions in the future.

Take care!

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Can No Longer Sync Wirelessly

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