Videos randomly refuse to play.

Hello, I own an Iphone 11 Pro max thats updated to the newest OS and it keeps having this bug where videos will suddenly stop playing after switching to an app. This happens on every single program with a video like youtube, twitter, photos, even game audio refuses to play. For example I’ll be watching Youtube then switch to discord to send a message, then come back only for the video to completely stop working. Closing and re opening the app doesn't fix it. The only way to fix the bug is to restart my phone but it keeps happening more often and constantly restarting my phone is starting to get annoying. Does anyone know anything about this glitch and how to fix it?


-this is what i see every-time i try and play a video when the glitch is occurring

iPhone 11 Pro Max, iOS 15

Posted on Dec 1, 2021 6:12 PM

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1 reply

Dec 2, 2021 2:25 PM in response to kokom0

Hello kokom0,


Welcome to Apple Support Communities. It looks like you're having issues playing videos on your iPhone. We understand the importance of getting this issue resolved, and we'd like to help.


So we're on the same page, are you experiencing this behavior when you multitask using Picture in Picture on your iPhone? For more information about this feature, please check this out:


Multitask with Picture in Picture on iPhone


We have some great steps available that will possibly resolve the issue. Please complete all the steps listed here:


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


We hope this information is useful. Kind regards.

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Videos randomly refuse to play.

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