losing money w/ same Apple iD in unknown family group

Question

losing money w/ same Apple iD in unknown family group

my grand daughter 14yo somehow is losing money each time she tries using Apple Cash gets this message see the organizer. Can my grand daughter leave by her own will some family group unknown and HOW and without losing $$ w/ same Apple iD join my family. She doesn’t want to change her apple id it holds all her personal information and much more. She’s about to get a new iphone 12 and watch and needs to be severed from this anchor at no fault of hers.

iPhone 13 Pro Max, iOS 15

Posted on Dec 3, 2021 2:26 AM

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Answer 1

k_p95

Level 5

4,100 points

Dec 3, 2021 11:41 AM in response to GrandpaTopside22

Hi,

It sounds like she may be apart of Apple Cash Family within Family Sharing.

https://support.apple.com/en-us/HT211324

https://support.apple.com/en-us/HT211325

https://support.apple.com/en-us/HT211327

Since she is 14, she is old enough to have her own Apple ID account apart from Family Sharing, but she is under 18, and cannot have her own Apple Cash account without being tied to your Family Sharing.

Before leaving the Family Sharing, on her device go to:

Settings > Wallet & Apple Pay > Turn off Apple Cash at the top > Confirm you want to Turn Off.

Next, go to Settings > Name > Family Sharing > Your Name/Me > Stop Family Sharing.

https://support.apple.com/en-us/HT201081

You can now invite her to your Family Sharing group and set up Apple Cash Family.

Hope this helps!

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losing money w/ same Apple iD in unknown family group

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