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I tried to enter the code several times and now I’m locked out for about one hour in between entries. When I enter my Apple ID and password, it doesn’t work. It still says wait 60 minutes until try again. Even though I didn’t enter a code before. Tips?
first photo shows before entering Apple ID. Second shows after entering. Cannot enter a new code.
iPhone 12 mini, iOS 14
I don't know if the range of the mobile network is related to the problem, optimize the range of the mobile network.
See this Apple article: If you see No Service or Searching on your iPhone or iPad
https://support.apple.com/en-us/HT201415
Thanks for your reply. Yeah that’s the article that I try to use before creating this post. I also just had a chat with one of the Apple support people and they said that I was doing everything correct but it still wasn’t working. We’re going to escalate to a senior phone support representative.
During the call with the specialist, she recommended that I back up the phone and then upgrade to the latest version of iOS 15.1.1. I was previously running 14.8 or something. After backing up and upgrading, I took a screen record of the process and it did the same thing.
The final result after backing up the phone, installing the latest version of iOS, and submitting the screen recording is that it was not a bug. Instead I had linked another person's AppleID to my screen time account. That person provided me their Apple ID and password, and I was able to unlock the screen time, reset the code, and add a different Apple ID.
See this Apple Article: If you forgot your Screen Time passcode
You did a good job chatting with Apple, hopefully they can resolve for you soon.
Thanks for your feedback/
You have to wait one hour.
Thanks for your reply. I did that multiple times and each time I try to come in after one hour it doesn’t work and it resets the timer. Any other suggestions?
Reset screen time code when 60 mins lock out?
