iPhone 13 pro Speaker Sound Issue

Hi, I am having issues with the speakerphone of my new iPhone13 pro. When I am on calls and switch the speaker on, the person on the other end of the call cannot hear me clearly. They complain my voice is breaking up or they have a hard time hearing me. This is not a network issue since the moment I switch the speakerphone off, the issue is resolved. I have experienced this issue about 8 out of 10 times, so, it is quite frequent. The speaker otherwise works fine and I have tried recording videos and voice memos and they play well on the speaker mode.

iPhone 13 Pro, iOS 15

Posted on Dec 3, 2021 8:06 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2021 9:07 AM

Make sure you are talking towards the mic at the lightning port end with phone within arms length to avoid the noise cancelling cutting in. (it can be turned off in Settings, Accessibility, Audio visual)

If it still malfunctions after that take it in or send it in for repair .

You can reach out to Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support 


80 replies

Sep 12, 2022 1:58 PM in response to ND_2021

I have had the same issue since i bought this phone in January- I have had the phone replaced TWICE- same issue so obviously there is an issues with the model. Although Apple had not owned it. They look at me like I have a third eye when i try to discuss it.


All i can say is buyer beware! Do NOT buy Apple phones !! I pray the 14 doesn't have the issue


Oct 4, 2022 12:44 PM in response to MonikaWasko

This is happening to me too. Every time I use the speakerphone everyone says my voice cuts in and out and it’s difficult to hear me on the phone. I regret trading in my iPhone 10. Same with my other friend who also has the 13 pro max. Unable to have a proper conversation with out one person saying “ I can’t hear you, what did you say?, is it your phone or mine? I only heard the first couple words or something’s wrong with your speaker phone” it’s frustrating indeed.

Oct 11, 2022 6:17 AM in response to sim4l

I have the same issue on my 13 pro max iphone when enabling the loudspeaker function when talking with people. They say they can't hear me. I experience the same issue when connecting my JBL WAVE300TWS airpods.

This makes it impossible to f.ex look up important info from mail, notes etc when talking to people. Extremely annoying!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 pro Speaker Sound Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.