Touch screen issues while charging

Same issue. Brand new (2022-05-07) iPhone 13 Pro Max, magsafe case with HOLE for charging cable. With case on, and charger plugged in, touch screen is horrible. Take the case off and touch screen is normal. This is a terrible design flaw. Shame on you Apple! If the case is designed to ONLY allow mag safe charging then do NOT put a hole where the charging cable goes

What if it happens with every cable I try? I have multiple cables, all new and authentic, and every time I plug my phone in, to any cable, the touch screen stops working. I have the latest iOS update, I have removed the case and screen protector, and I even took my phone to an Apple store to be checked and they said it is not a hardware problem. Every time, every single cable.

Same horrible problem. Using iPhone 13 Pro Max.

Just update to 15.3 version and the problem still.

The problem occurs when using original magsafe case. I removed the case and the touchscreen worked again.

What should I do with this case?? Will Apple replace it?

Hello

i have the same problem with my new iphone 13.

what about if the accessory is an original apple case?

we supposed to remove the case while charging the phone every time?!

looking forward to a reply

🙏 thank you

Hey there tjan123,

Thank you for using the Apple Support Communities! We understand you're experiencing touch screen issues on your iPhone 13 Pro. We'd be happy to help out.

We would recommend trying out the steps in this article first: If the screen isn’t working on your iPhone or iPad. This includes removing any of those mentioned accessories from your device to rule out interference with your display.

If the behavior remains, and this is more-so related to delays while using your keyboard, the latest release of iOS may help resolve that. If you need to update, this article will help guide you through updating: Update your iPhone, iPad, or iPod touch

Best regards.

ps3252 wrote:

Same issue. Brand new (2022-05-07) iPhone 13 Pro Max, magsafe case with HOLE for charging cable. With case on, and charger plugged in, touch screen is horrible. Take the case off and touch screen is normal. This is a terrible design flaw. Shame on you Apple! If the case is designed to ONLY allow mag safe charging then do NOT put a hole where the charging cable goes

No, either you have a defective CABLE or the case is not an Apple case, but is a counterfeit. See→Why Counterfeit Lightning Cables Kill iPhones - Motherboard

Same Issue same handset

iphone 13

Third party Adaptor

Cable given by Company

ever so slightly glitches or works slowing while charging but not all the time.. is the issue of adaptor? will it give future problem if i keep using the same?

Dear Apple Support!

My wife's got the same problem with her iPhone 13. We are using original Apple cable to charge, and my iPhone 11 works with this chargers. Only the iPhone 13 can producate this problem with the touch screen. What's the solution?

Wow no reply or fix, nothing. Apple has become garbage. Same issue I have I can’t use my iphone twelve when a charger is plugged in. My Xs is ok. Has its issues but nowhere near as bad. My 12 won’t open settings. Can’t click in them at all. Keyboard cuts out all the time. Took several minutes to type this.

Just remove your magsafe and other accessories from your iphone while charging it will

work

Had this issue trying to charge on a train. Removed Apple MagSafe case and put charging cable back in and it works correctly again.

put case back on and it has issues.

first time it has happened. Charges & operates fine at home

very strange.

Same problem with 14promax. Removed MagSafe case and now touch screen working while charging. Very inconveniencing though cos means have I to do away with case

if you didn't buy a charger at an apple shop, it's probably fake.

had the same problem, bought a charger in an unauthorized shop, broke down after a month, discovered on YouTube that there are fake apple products, bought the original, everything works perfectly.

seanxtrill wrote:

once i took off my apple silicone case i could actually type on my keyboard while charging now

It would be helpful if you would contact Apple support about that, using the Get Support link at the top of this page.

Currently unavailable at my local store. Plus just wondering if its something Apple actually configured so people would purchase the apple accessories? Because Samsung product should be fine according to multiple sources. Do you know if Anker adapter is expected to have the same issue? Found a couple of online recommendations:)