Packaged was cancelled by the courier for no reason (BC, Canada)

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Level 1

7 points

Packaged was cancelled by the courier for no reason (BC, Canada)

Hi there, just want to know if anyone has experienced this situation before.

So I placed an order for an iPhone 13 pro and have it scheduled for delivery on the next day (pay $13 for fast delivery). However, the package never arrived by the due time and when I contacted the customer support team, I was told that my package was canceled by the courier. I was first told earlier that either FedEx or UPS would deliver my order and they would notify me about the delivery. Turns out the $1500 worth package was left for Uber to handle. There was no notification or phone call regarding the delivery from them, which was ridiculous, and worse, there is also no pick-up option for me to come to another day. Now the phone would come back to the warehouse and I can't even have it delivered again. I will be refunded and have to wait for 2-3 more weeks to receive a new order just because of this Uber delivery.

Not sure what are the options I have right now regarding providing feedback about Apple's disappointing delivery services.

Posted on Dec 3, 2021 8:53 PM

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Answer 1

babowa

Level 9

78,411 points

Dec 3, 2021 10:02 PM in response to thutraanf

If you want to contact Apple for this issue, you'd need to use their corporate address; there is no email option available. I'd think Uber is a really poor choice so I would not pay for express delivery.

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Answer 2

Romi02

Level 1

8 points

Dec 5, 2021 11:10 AM in response to thutraanf

I have experienced the same issue with an iPhone 13 Pro silicone case, the Uber cancelled and I did not receive the package. The order status was never cancelled. I called like 10 times to the apple customer service and it was a disaster. Each time they told me something different. Yesterday was my last call, the guy told me that he cannot contact me with the shipping department that he would leave a note saying that I need the money and they were supposed to contact me within 2-3 bd. I don’t think they will contact me, I don’t know what else can I do. Did you try something different?Could you get your money back?

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Answer 3

thutraanf Author

Level 1

7 points

Dec 5, 2021 10:55 PM in response to Romi02

Yea I contacted the support right on the day that my iPhone was supposed to arrive, and all he said was that the package was cancelled by Uber and would be sent back to warehouse, and my money would be refunded once the warehouse receives the package back.

There was no specific reason why my package was cancelled. It’s just so disappointing that the support was not able to even help me reschedule the delivery. I was just refunded and that’s it.

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Answer 4

babowa

Level 9

78,411 points

Dec 5, 2021 2:16 PM in response to Romi02

Write a letter or call Apple corporate; if you do not tell them, they will not get the impression that they should consider canceling the contract with Uber.

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Packaged was cancelled by the courier for no reason (BC, Canada)

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