You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stuck in a "Review Apple ID" and "Sign in" loop in the App store even after adding payment information

When I try to use the App store, it prompts me to sign in to my (new) Apple ID. After I sign in it tells me that because it's my first time using my Apple ID with the App Store, I need to review my information. That loads for a second before it asks me to sign in again, then tells me I need to review my information, etc. The loop repeats. I looked it up and it said I needed to add payment information and a shipping and billing address. It wouldn't work directly from the mac for some reason so I did it from the website. I checked in System Preferences and I could see my card. The App Store still wasn't working. I restarted the computer to see if that would work but it's still stuck in the loop. Any ideas?

MacBook Air 13″, macOS 12.0

Posted on Dec 4, 2021 8:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2021 10:17 AM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


I suggest you also send feedback to Apple about the looping issue. I see this posted at least daily and while there is a workaround, it's clearly a feature that is not working for everybody, or needs better explaining. Try entering your Apple ID email address and see if it then prompts for a password. If this works, please let me know, but according to this user it won't --> https://discussions.apple.com/thread/253412678?answerId=256387736022#256387736022.


Click on this link for Apple products feedback links --> http://www.apple.com/feedback/

Similar questions

2 replies
Question marked as Top-ranking reply

Dec 4, 2021 10:17 AM in response to User5406

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


I suggest you also send feedback to Apple about the looping issue. I see this posted at least daily and while there is a workaround, it's clearly a feature that is not working for everybody, or needs better explaining. Try entering your Apple ID email address and see if it then prompts for a password. If this works, please let me know, but according to this user it won't --> https://discussions.apple.com/thread/253412678?answerId=256387736022#256387736022.


Click on this link for Apple products feedback links --> http://www.apple.com/feedback/

Stuck in a "Review Apple ID" and "Sign in" loop in the App store even after adding payment information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.