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User profile for user: ganaa135
ganaa135 Author
User level: Level 1
4 points

How to get technical help ? Anyone know how to stop this billing when you try to download apps that were previously on your phone.

I recently changed my phone from Iphone8 to Iphone13 and some problem is occurring with my AppStore. When I try to download apps that i previously downloaded it pops up a screen with billing info. Due to it I can't download any of the previously downloaded apps. I can download the app if it's an app that I am downloading it first time. But after you delete and re-download this problem occurs. Do I really have to pay to download them ???? Really need help !!!!

iPhone 13 Pro

Posted on Dec 4, 2021 8:54 AM

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Question marked as Top-ranking reply
User profile for user: brbo
brbo
User level: Level 8
35,729 points

Posted on Dec 4, 2021 5:50 PM

Hi ganaa135,

welcome to the Apple Community,

where some of the Apple users, like yourself, do their best to help each other troubleshoot.


Wondering

  • whether you iPhone 13 is signed in to the App Store with the same Apple ID that you used on your iPhone 8.

(Seems necessary)

and

  • which iOS is installed on your iPhone 13 ... (App Store may requite the latest iOS.)


Apple support have an article online that may help with re-downloading.


Redownload apps and games from Apple

https://support.apple.com/en-us/HT211841

_________________________________________________________________________

Other useful articles:


See your purchase history for the App Store, iTunes Store, and more

https://support.apple.com/en-us/HT204088


Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

https://support.apple.com/en-au/guide/iphone/iph3dfd91de/ios

_________________________________________________________________


If technical help is needed:

There is a "Get support" link to Apple at top right on this discussion page.


Hope this helps :-)

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Question marked as Top-ranking reply
User profile for user: brbo
brbo
User level: Level 8
35,729 points

Dec 4, 2021 5:50 PM in response to ganaa135

Hi ganaa135,

welcome to the Apple Community,

where some of the Apple users, like yourself, do their best to help each other troubleshoot.


Wondering

  • whether you iPhone 13 is signed in to the App Store with the same Apple ID that you used on your iPhone 8.

(Seems necessary)

and

  • which iOS is installed on your iPhone 13 ... (App Store may requite the latest iOS.)


Apple support have an article online that may help with re-downloading.


Redownload apps and games from Apple

https://support.apple.com/en-us/HT211841

_________________________________________________________________________

Other useful articles:


See your purchase history for the App Store, iTunes Store, and more

https://support.apple.com/en-us/HT204088


Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

https://support.apple.com/en-au/guide/iphone/iph3dfd91de/ios

_________________________________________________________________


If technical help is needed:

There is a "Get support" link to Apple at top right on this discussion page.


Hope this helps :-)

Reply

How to get technical help ? Anyone know how to stop this billing when you try to download apps that were previously on your phone.

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