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User profile for user: Bruce Carter1
Bruce Carter1 Author
User level: Level 1
19 points

Update your iCloud+ billing information

My wife and I both received an email today that she needed to update her iCloud+ billing information. We are on a Family Sharing payment plan. I didn't get an email about my own iCloud storage plan. The only thing I have changed lately is that I reordered Apple Cash in front of Apple Card in the payment options. Is Apple Cash not valid for this purpose? I did notice that my Apple Cash balance currently is $0.00, but I thought it would just fall through to the next payment method? Or use the Apple Account method at the top, which has plenty of money in it right now.


In the meantime, I switched the order back. I hope that fixes it, because she has a LOT of stuff in the expanded iCloud storage.

Posted on Dec 4, 2021 10:48 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,033 points

Posted on Dec 4, 2021 7:47 PM

Check that there really is a payment problem.


Who is hte organizer of the family? Who took out hte subscription?


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on a Mac or Apple mobile devices; click here --> https://support.apple.com/HT201266


Change your Apple ID payment method if you don't have an Apple device --> https://support.apple.com/HT210755 - PC, MS Surface, Android, Chromebook, online at tv.apple.com


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.


If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Additional resources:

'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631

'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005

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User profile for user: Limnos
Limnos
User level: Level 10
418,033 points

Dec 4, 2021 7:47 PM in response to Bruce Carter1

Check that there really is a payment problem.


Who is hte organizer of the family? Who took out hte subscription?


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on a Mac or Apple mobile devices; click here --> https://support.apple.com/HT201266


Change your Apple ID payment method if you don't have an Apple device --> https://support.apple.com/HT210755 - PC, MS Surface, Android, Chromebook, online at tv.apple.com


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.


If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Additional resources:

'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631

'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005

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Update your iCloud+ billing information

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