Quick Assist for Mac?

WIndows 10 to WIndows 10 now have a great utility that does not require any installation, but gives a secure code to communicate between two machines over the internet, called Quick Assist.


Macs can use Screen Sharing in much the same manner with each other, but you need to enable screen sharing on the client Mac that is being remoted into.


Is there any software that works without the client Mac having to dig into System Preferences to make allowances for remote access, that allows just code based access?

Posted on Dec 4, 2021 3:42 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2021 1:21 PM

From my experiments with various options the closest macos alternative to the very simple and reliable windows quick assist experience is teamviewer quicksupport. See QuickSupport by TeamViewer . There is even a quicksupport app for android that lets you remote control help friends and family with android device issues. Would be nice if apple enabled similar experience vs requiring the person you are trying to help out to have to be walked through a bunch of macOS settings in order to let you remotely view and control their screen [ and no option for remote control of iOS ].

11 replies
Question marked as Top-ranking reply

Dec 31, 2021 1:21 PM in response to a brody

From my experiments with various options the closest macos alternative to the very simple and reliable windows quick assist experience is teamviewer quicksupport. See QuickSupport by TeamViewer . There is even a quicksupport app for android that lets you remote control help friends and family with android device issues. Would be nice if apple enabled similar experience vs requiring the person you are trying to help out to have to be walked through a bunch of macOS settings in order to let you remotely view and control their screen [ and no option for remote control of iOS ].

Dec 31, 2021 2:06 PM in response to myusrnicl

Would be nice if apple enabled similar experience vs requiring the person you are trying to help out to have to be walked through a bunch of macOS settings in order to let you remotely view and control their screen

Just enter the contact name into Screen Sharing and hit connect. It will pop up a notification asking if they want to allow you to connect. Screen Sharing doesn't have to be enabled prior, and it doesn't even enable it to make the connection. So, you don't even have to disable it after your are done.

Jan 3, 2022 5:49 PM in response to myusrnicl

You can also request Screen Sharing from Messages.

I didn't mention it before because I thought it had been pulled. However, someone asked about it, so I dug into it more and found out it still exists.

Clicking on the popup menu of the person you are chatting with brings up an option to invite or request screen sharing. I would imagine it requires you have some iCloud contact information associated with the other person, but I'm not sure.

Dec 5, 2021 11:34 AM in response to a brody

Well, yes, someone has to enable randos on the internet access to their Mac. Seems kind of silly to just leave it open and let anyone connect anytime they want. Is that how Quick Assist works?

You don't need an IP address if you have them in your contacts with some link to their AppleID (email address I assume, but possibly phone number if it is an iPhone).

Dec 4, 2021 7:33 PM in response to a brody

Macs can use Screen Sharing in much the same manner with each other, but you need to enable screen sharing on the client Mac that is being remoted into.

Is there any software that works without the client Mac having to dig into System Preferences to make allowances for remote access, that allows just code based access?

Can you just get any code for any Windows computer? You don't have to somehow configure the machine to generate that code?

I've never had to "dig" into System Preferences. I just open in like any other app and click on a checkbox.

From Screen Sharing, I can enter a contact's name and it requests access from that person's Mac.

Dec 31, 2021 2:41 PM in response to Barney-15E

@Barney-15E thanks for the pointer to the screen sharing app. I was only aware of the screen sharing options exposed in system preferences | sharing which appear to be focused on enabling one to do an unattended remote connection to other devices living on your same network. Given that straight forward story for using the screen sharing app i guess the teamviewer quicksupport would only be relevant if you needed to enable non-macOS users to connect and remotely control / support your setup.

Dec 31, 2021 5:05 PM in response to Barney-15E

@Barney-15E wrt how windows quick assist works . . . The person looking for help starts quick assist app [ installed by default ] and waits for the person looking to support them to start quick assist on their end and provide the randomly generated connection code. the person enters that and then approves the remote control session. Some cloud operated rendezvous service addresses firewall traversal requirements.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Quick Assist for Mac?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.