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When watching on Stan or Netflix, the customer gets a HDCP Error as soon as the video is played
-Restart the Television, Modem and Apple TV
-Unplug and replug HDMI
-There is only one HDMI port on the TV
-No other HDMI cable
-Not done reset or restore due to unknown passwords for netflix etc on the apple tv
Apple TV
Hello miyalung,
We've got your back and would like to help with the Apple TV. HDCP error can refer to the HDMI cable itself. Have you tried multiple cables or replacing the current one?
Update your Apple TV first after trying the steps you mentioned above and trying another cable.
We hope this helps.
Cheers.
Hello miyalung,
Thanks for sharing that with us, since you've tried the steps we suggested above, make sure to Contact Apple Support
They will be able to continue with this.
Cheers.
Already tried another HDMI cable but same error appeared when starting to play video either via stan or netflix.
HDCP Error on Apple TV (3rd generation)
