Subscription and refund

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Level 1

4 points

Subscription and refund

I accidentally purchased a VPN subscription, abd was charged Sar 388.99 , I called my bank and they told me it’s a fraud and said that they should block my card.

I contacted Apple support and they agreed to refund for which I received a mail stating that the full amount has been refunded , however I didn’t receive the amount in my bank account .

has it got any thing to do with my card number being changed ,( but the bank account number is the same)

the status shows refunded , how much time would it take.

iPhone 11 Pro, iOS 14

Posted on Dec 5, 2021 2:44 AM

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Answer 1

Top-ranking reply

Roger Wilmut1

Level 10

131,576 points

Dec 5, 2021 2:49 AM in response to jawwadiphone

A refund will be made to the payment method used to make the purchase, and can take up to 30 days, depending on the method used. Please see https://support.apple.com/HT210904

However, as you have blocked the card used to make the purchase Apple may not be able to refund to it - I don't know whether changing the card will affect this if it's a debit card. (The bank should not have told you it was fraud if you did actually purchase the item, even in error).

You may need to contact Support to explain about the change.

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Answer 2

Dec 5, 2021 3:14 AM in response to jawwadiphone

This means that Apple have applied the refund, but that it takes up to 30 days to go through the card issuer's process. This is normal - it applied with refunds from anywhere, it's not just Apple.

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Answer 3

jawwadiphone Author

Level 1

4 points

Dec 5, 2021 3:03 AM in response to Roger Wilmut1

Thank you Mr. Roger for your kind reply , my bank said there is no issue with the bank account now , since the account number is the same only a new debit card has been issued.

I received a mail notification from apple saying that the amount has been refunded , however I haven’t received it . What I understand is that if all things are right , I should get the money in my account within 30 days.

I am just confused because it says amount refunded. But I didn’t receive.

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Subscription and refund

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