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iCloud Photos gone

Hi!

I did a swap with my photo because the back glass was broken.

But first I upgrated my iCloud to have more space, before I delivered my old phone in and got a new one. I had almost 10k photos/videos. But when I started to upload from the iCloud to my new phone only 2000 got downloaded. I tryed to log in to iCloud through the website on my computer.. Nothing more her.. And the photos i have now is from different months but just a alot fewer.

Where are all my photos and videos?

😫 help me please. Im so sad..


is the only way to get them back to call the iPhone workshop and hope that they havenā€™t deleted the phone yet?

iPhone 11, iOS 14

Posted on Dec 5, 2021 2:41 PM

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Question marked as Top-ranking reply

Posted on Dec 5, 2021 3:03 PM

It doesnā€™t sound like all of the photos and videos from your device uploaded to iCloud. Iā€™d try to contact whoever you turned the phone in to to see if it is possible for you to go and backup the content from it, assuming they havenā€™t already cleared it out. If you mailed it to Apple or a carrier, you most likely wonā€™t be able to get it back.

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1 reply
Question marked as Top-ranking reply

Dec 5, 2021 3:03 PM in response to Maskuda

It doesnā€™t sound like all of the photos and videos from your device uploaded to iCloud. Iā€™d try to contact whoever you turned the phone in to to see if it is possible for you to go and backup the content from it, assuming they havenā€™t already cleared it out. If you mailed it to Apple or a carrier, you most likely wonā€™t be able to get it back.

iCloud Photos gone

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