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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello i just received brand new Iphone 13. Upon unboxing we noticed that the screen has visible scratch. There is also a noticeable blot as seen on picture as we are trying to clean it with alcohol wipes before putting screen proctector.How do we solve this problem
iPhone 13 Pro Max
Hello,
Hmm, from your photo it is difficult to tell. Did you remove the temporary film that covers the screen to protect it during shipping?
If you have already removed the temporary film over the screen, and the scratches are still present, you generally have 14 days to return it:
Good luck.
Hello,
Hmm, from your photo it is difficult to tell. Did you remove the temporary film that covers the screen to protect it during shipping?
If you have already removed the temporary film over the screen, and the scratches are still present, you generally have 14 days to return it:
Good luck.
Brand new phone with screen scratch
