Your iPhone and mac must be on the same wi-fi network

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Level 1

23 points

Your iPhone and mac must be on the same wi-fi network

After installing Monterey on my MacBook Pro Retina 13" early 2015, I have a problem to initiate a call from my MacBook via my FaceTime/iPhone. When the MacBook tries to start a call, I receive a FaceTime message "Your iPhone and Mac must be on the same Wi-Fi network", which they are. I tried several Wi-Fi networks but still getting the same message. I can still receive a call on my MacBook though. It worked seamlessly before the update. I spent some time on a call with Apple support but we ended up reinstalling Mac OS, which did not help. I consider whether I shall go back to Catalina, which was the last "no problem-Mac OS" for my MacBook but would like to keep this solution as a last resort...

What I did already: 1) turned off my devices, 2) checked settings - Wi-Fi calling on my iPhone is On, Calls from iPhone in Facetime on my Mac is On, 3) reinstalled Mac OS.

Thanks for your help.

Lubos

MacBook Pro 13″, macOS 12.0

Posted on Dec 7, 2021 2:23 AM

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Answer 1

Top-ranking reply

LubosF Author

Level 1

23 points

Mar 31, 2022 12:44 AM in response to macbook1812

So, I FINALLY found a solution that works for me.

Firewall stays ON, but in the firewall settings I just unchecked the box "Block all incoming connections" (translation from my language). It worked. Then I played little bit with the other boxes to strengthen security and it still works. Great. Thank you.

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Answer 2

Feb 26, 2022 10:05 AM in response to LubosF

I had exactly the same problem and tried everything suggested. Finally, on may macbook, I went to Settings, Privacy&Security, Firewall and turned off the firewall. That worked!

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Answer 3

Jan 25, 2022 12:40 PM in response to LubosF

I tried the other solutions suggested with no success. Decided to "forget this network" on both iPhone and Mac. When I signed back into the network the problem was resolved.

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Answer 4

ckuan

Level 10

120,914 points

Dec 7, 2021 2:53 AM in response to LubosF

Sign out then sign back in your Apple ID and iCloud.

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Answer 5

ckuan

Level 10

120,914 points

Dec 7, 2021 4:11 AM in response to LubosF

Check:

Start FaceTime app on your Mac
FaceTime menu > Preferences... > Settings >

Your Apple account is enabled?

You can reached for FaceTime at:

Is your phone number is selected
Is your @icloud.com is selected
Is your Apple ID is selected

Calls From iPhone is selected

Start new calls from : your phone number here

Location: your location here

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Answer 6

Mar 7, 2022 5:56 PM in response to LubosF

I have a MacBook Pro running macOS 10.14.6 Mojave and an iPhone SE 2020 running iOS 14.8.1 and for the last month I have had the same issue and error message: "Your iPhone and Mac have to be on the same WI-FI network."

I have checked in the Security & Privacy System Preferences Firewall and it was already off. I chose to forget my wifi network on both devices and then logged back in on both devices and I still get the same error message.

It seems to me that this is happening to a lot of users regardless of which version of Apple Operating System (both Mac & iPhone) they have. I think something has changed on Apple side controlling FaceTime calling.

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Answer 7

Jan 5, 2022 10:50 AM in response to LubosF

Did you resolve this? I have the same scenario. MacBook Pro (Retina, 15-inch, Mid 2015) and iPhone 12MP.

My ip range is 192.168.68.x and both devices are 100% on the same network. Same Phone works on my other laptop 13" 2020 intel5. Both on Monterey and up to date.

So this looks like it's something in the 2015 hardware and Monterey.

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Answer 8

ckuan

Level 10

120,914 points

Dec 7, 2021 2:28 AM in response to LubosF

Read here => Make and receive calls on your Mac, iPad, or iPod touch - Apple Support

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Answer 9

LubosF Author

Level 1

23 points

Dec 7, 2021 8:31 AM in response to ckuan

All of them are set correctly

Apple ID enabled
Phone number, my @icloud.com address and Apple ID address all selected
Calls from iPhone enabled
New calls start from my phone
Location is also correct

Anything else?

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Answer 10

LubosF Author

Level 1

23 points

Dec 7, 2021 8:38 AM in response to ckuan

Could there be anything wrong in the settings of my wi-fi network or my router that makes this problem? I am sure that the two devices are connected to the same network, I even tried others at my home, I can check their IP addresses, one is 192.168.1.27, the other is 192.168.1.39... How can he think that these are different networks? There must be an issue with this...

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