I just received an iphone! I did not order one! A few weeks age my wife bought a new iphone 11, and we sent her old one in for a swap rebate. I'm wondering if the one I just received is her old one that has been repaired!!! Her name is Anne Barney, I'm Robeert Barney. The package tracking number is
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[Personal Information Edited by Moderator]
This is a user to user only forum. We don't know you, your wife or the swap deal you're referring to. We can't check on anything for you. If you received the phone from Apple use the Get Support button at the top of this page and open a dialog with Apple.
This is a user to user only forum. We don't know you, your wife or the swap deal you're referring to. We can't check on anything for you. If you received the phone from Apple use the Get Support button at the top of this page and open a dialog with Apple.
If she traded in her old one, you would not receive it back.
These are user to user support forms, not Apple Corp. support so nobody here can check on any order, trade ins or service request you may have with Apple. You need to contact Apple about this to get answers -> Contact - Official Apple Support
If it is the trade in phone, was there no documentation with it? It may have been returned if the Apple trade in partner determined it did not have value due to some issue.
It's probably best to contact Apple Support.
Received an unexpected iPhone
