You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’m trying to update my phone but it won’t let me because it says I’m not connected to Internet but I am

My daughter won’t work because I need to update my phone I’m trying to update my phone but it keeps saying I’m not connected to Internet but I am

iPhone X, iOS 14

Posted on Dec 7, 2021 2:04 PM

Top-ranking reply

Level 10

212,486 points

Posted on Dec 7, 2021 2:06 PM

To update over the air from the phone all of these requirements must be met:

You need at least 6 GB of free storage
You must be connected to a Wi-Fi network (and not a personal hotspot)
The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
The phone must not be in Low Power Mode
The phone must not be connected through VPN
The phone cannot be in Airplane mode

If you can't meet all of them you can still update using your computer.

View in context

Similar questions