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I’m trying to update my phone but it won’t let me because it says I’m not connected to Internet but I am

My daughter won’t work because I need to update my phone I’m trying to update my phone but it keeps saying I’m not connected to Internet but I am

iPhone X, iOS 14

Posted on Dec 7, 2021 2:04 PM

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Question marked as Best reply

Posted on Dec 7, 2021 2:06 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

2 replies
Question marked as Best reply

Dec 7, 2021 2:06 PM in response to Jennifernicolecervantez

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

I’m trying to update my phone but it won’t let me because it says I’m not connected to Internet but I am

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