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Limited Coverage

Hello,


Apple Turkey ignores the global warranty coverage. And 2 days left of my warranty. Turkey refuses to provide service support for my iphone.


I have an iphone 12 pro max that I bought from the USA and have been using for a while in Turkey without any problems. In the past months, a software error has appeared in my phone's camera and I cannot use the camera.


My phone is still under the 1 year global warranty period, but Apple Turkey ignores the global warranty coverage and refuses to provide any support for my device.


Could you please support me to solve this problem?

iPhone 12 Pro Max, iOS 15

Posted on Dec 7, 2021 8:56 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2021 9:05 PM

For this issue, I would review the resource below.


Consumer Law

https://www.apple.com/legal/warranty/statutoryrights.html


Warranty Obligor for Region or Country of Purchase

https://www.apple.com/legal/warranty/obligor.html



Hope this helps ;)

5 replies

Dec 7, 2021 9:00 PM in response to bbbjahcreated

bbbjahcreated Said:

"Limited Coverage: [...]My phone is still under the 1 year global warranty period, but Apple Turkey ignores the global warranty coverage and refuses to provide any support for my device. Could you please support me to solve this problem?"

-------


Getting this Serviced:

A. Contact an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone


Or...


B. Contact a Retailer:

Contact your local retailer, asking them if they replace batteries.

Limited Coverage

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