DOWNTIME switching off with no explanation
One of my kids downtime keeps switching off, the other is fine. This has clearly been an issue for at least 2 years, why hasn't Apple figured this out yet? It's not ok to keep ignoring this problem.
One of my kids downtime keeps switching off, the other is fine. This has clearly been an issue for at least 2 years, why hasn't Apple figured this out yet? It's not ok to keep ignoring this problem.
Thanks for getting back to us, jenliang13. If you have confirmed that the steps are being taken correctly as described in the article, but the issue persists, we can certainly look into this further. We'd like you to check a few other things for us, please.
Once you've taken all of those steps and tested for possible resolution, please let us know. We are here to help you get this issue resolved. Have a good day.
Thanks for getting back to us, jenliang13. If you have confirmed that the steps are being taken correctly as described in the article, but the issue persists, we can certainly look into this further. We'd like you to check a few other things for us, please.
Once you've taken all of those steps and tested for possible resolution, please let us know. We are here to help you get this issue resolved. Have a good day.
Hello jenliang13,
Thanks for reaching out to Apple Support Communities. We've reviewed your question and it looks like you are having an issue with Screen Time parental control time limits. It's understandable that you'd want this resolved, so allow us to assist with that. Please start by taking a look here: Use Screen Time on your iPhone, iPad, or iPod touch. Check under ‘Manage Screen Time settings’ for information on how you can extend or allow more time when your child requests it. If those options are activated, the Downtime limits can be affected.
If this does not resolve the issue, please let us know. We're here for you. Have a fantastic day!
This is a rote reply to an issue that many customers comfortable with using screen time are having. I suspect it is possibly tied to location sharing turning off on its own, despite it being turned on properly; it turns off the next day. This is also an issue many others are having... there may be some bug in the apple ID, or the device. I think Apple needs to admit these issues exist and work to find a solution.
DOWNTIME switching off with no explanation