I'm attempting to get Apple Support to contact me, I've provided my number 4 times, and I keep getting an email message "We're trying to reach you at the phone number provided but we're getting voicemail. We'll try again soon."
Except, I have no missed calls. I've provided the correct number.
And there is no other way to contact Apple Support.
So how am I supposed to have this issue resolved?
Apple Watch
At this point, I just want to inform Apple Support that their calls are not going through.
I was finally able to speak to someone at Apple Support using the following number: 1 800 275-2273
The issue I sought support for is resolved. I don't know about the "We're trying to reach you..." bit
At this point, I just want to inform Apple Support that their calls are not going through.
I was finally able to speak to someone at Apple Support using the following number: 1 800 275-2273
The issue I sought support for is resolved. I don't know about the "We're trying to reach you..." bit
I understand. So, use a different method; you can elect to chat too.
The issue is Apple Support's phones are not actually calling me, whether I select "Call me now" or "Set an Appointment".
Here are the series of emails:
Talk to you soon.
As you requested, Apple will call you at the day and time below. You can add this appointment to your calendar by selecting the attached file.
Apple will call you
When: Wednesday, December 8 at around 5:15 p.m. Pacific
Phone:
Case ID:
Open This Case
Sincerely,
Apple Support
5:15 rolls around
We're trying to reach you.
We're trying to call you at the phone number you provided, but we're getting voicemail.
We'll try to call again soon.
Except, there have been no calls to my number.
Use the Get Support link above.
Not sure how. Go to the site. Click your product. Select your issue. If the topic isn't listed, you'll get chat support or phone to call.
I would love to chose a chat option, but there is no Chat option currently available.
How would you like to get help?
Choose the option that is most convenient for you.
More options
Your advice only continues the infinite loop of "We're trying to reach you..."
Erin Quinlan wrote:
At this point, I just want to inform Apple Support that their calls are not going through.
This is not the place to inform Apple of anything. We are users like you trying to help each other. The best way to tell Apple anything is to use the "Get Support" link located at the top right of this page, or use the feedback site: Product Feedback - Apple
Glad your issue was resolved.
Apple Support "We're trying to reach you" ... except you've never actually called
