Can’t open pictures that were sent by text/message

Hey Cathyp44,

We see that you're unable to open pictures from your Messages app after updating the iOS, and we'd like to help!

What exactly happens when you try to open the photos? Do you receive an error? If yes, what error do you get? Are you able to open up photos from the Photos app without any issues? The more information you can provide us, the better we can assist you.

In the meantime, try to restart your device by following the steps from here: Restart your iPhone

Let us know how it goes!

Best regards.

Hey Cathyp44,

Thanks for getting back to us with the results! We appreciate it.

It seems like the photos are stuck on the download process. Did you try downloading the photos while connected to another network? Also, how long did you try waiting after you press download? Sometimes, it can take some time to download the actual photo and load it onto your Messages app again.

Also, try to see if you can view the photos by following the steps from this user guide here: Use Messages to receive and share content with friends on iPhone

Cheers!

Hey Cathyp44,

Thanks for providing us with additional information.

By any chance, did you save any of these photos from your Messages app to your Photos app? Also, did you back up your device before updating your iOS?

For your next best step, we recommend that you reach out to Apple Support team for further assistance: Contact Apple for support and service

We hope everything works out!

Warm regards.

Hey Cathyp44,

There are a few methods to back up your device. This article will provide you with more info: How to back up your iPhone, iPad, and iPod touch

If there was an automatic backup, you may possibly be able to locate your backups by following the steps from here: Locate backups of your iPhone, iPad, and iPod touch

We do suggest working with Apple Support for further assistance with this matter: Contact Apple Support

Have a great day.