Email randomly going to trash

This is SO annoying! Randomly Apple mail puts things I get in the trash vs. inbox. One day it's x and the next it's y and then j and then k. These are things I always open, read and may even click on and then after weeks or months of that - the next time it comes, it goes in the trash. I put them in the inbox and wait hours to put them back in trash as I don't know what the heck criteria it's using.


It needs to STOP! Computers shouldn't decide to do things unless I tell them to. These are not junk, there are no rules on these things. They are legit emails I signed up for and want to get.


This started a few months ago or maybe longer, but it never occurred before Big Sur that's for sure; at least for me. I see a lot of threads about similar topics.


PS - I tried, but could find Apple Mail in any of the lists - not iOS, not Apps, not Applications, etc.


~Vicci

MacBook Pro 15″, macOS 11.6

Posted on Dec 9, 2021 3:53 PM

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6 replies

Dec 10, 2021 2:46 PM in response to Vicci Conway

Hi Vicci Conway,


Welcome to Apple Support Communities. We understand that important emails are appearing in the Trash mailbox in the Mail app on your Mac. We'll be happy to help.


To help troubleshoot this behavior, we recommend to rebuild the mailbox. This may help resolve the issue you're experiencing with your emails. For the appropriate steps, please follow the steps outlined in this helpful article: Rebuild mailboxes in Mail on Mac


Please let us know if that helps.


Kind regards.

Dec 12, 2021 11:17 AM in response to Vicci Conway

Vicci Conway,


Thanks for getting back to us and for attempting those steps. If you haven't tried yet, let's go ahead and restart your Mac in safe mode. This helps to verify your startup disk, delete some system caches and more. Here's an article with additional details and the proper steps to take: How to use safe mode on your Mac


Once you're in safe mode, please restart your Mac as normal and see if you continue to experience the same behavior.


We look forward to hearing back from you with an update.


Best regards.

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Email randomly going to trash

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