You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently purchased a demo iPhone 13 pro max I was told just use iTunes to reinstall the firmware but now the iPhone just say please return to store. I took the iPhone back to the store and I was told they can’t help me.
iPhone 13 Pro Max
Yes but I can’t find the receipt, but someone at the store said they can fix the phone. It’s stuck on property of Apple After trying to redo the phone over iTunes when I was to Sign In with Apple ID and erase from another Device.
Yes but I can’t find the receipt, but someone at the store said they can fix the phone. It’s stuck on property of Apple After trying to redo the phone over iTunes when I was to Sign In with Apple ID and erase from another Device.
lobsterghost1 wrote:
Who exactly did you buy the phone from? Apple doesn't sell demo phones.
If they did sell an old demo model (or maybe convert it to a replacement device) it would be reset to a condition where it would be like any other phone purchased at retail. This sounds like it was a stolen device. Apple doesn't even bother tethering demo models any more since they're basically useless when away from the store unless they're specifically unlocked.
What store did you get it from?
You will not be able to use that phone. There is no way for you to restore it for personal use. You need to return it to the store.
If you used a credit card, they should be able to look up the transaction. Ask to speak with a manager.
~Lyssa
Who exactly did you buy the phone from? Apple doesn't sell demo phones.
The demo phones are not meant to be sold. What do you mean they can't help you? Did you get a receipt?
~Lyssa
Demo iPhone
